“Support Request” means a request for assistance submitted by Customer to ABBYY with respect to the Supported Product’s functionality or behavior.ġ.12. “Resolution Time” means the time elapsed from when ABBYY receives a Support Request for assistance from the Customer until a Resolution is provided to the Customer.ġ.11. “Response Time” means the time elapsed from the moment ABBYY receives a Support Request for assistance from the Customer and the moment ABBYY replies to the Customer.ġ.10. “Resolution ETA” or “Resolution Estimated Time of Arrival” means the time elapsed from the moment ABBYY receives a Support Request for assistance from the Customer and the moment ABBYY is able to give a non-binding estimate of time it will require to provide Customer a Resolution.ġ.9. “Resolution” means a Workaround provided to Customer or a correction to portion(s) of the Supported Product by ABBYY to remedy a Problem in the Supported Product.ġ.8. “Quote” means a document such as a purchase order accepted by ABBYY or quote an invoice issued by ABBYY with respect to the Services.ġ.7. “Project” means a Customer’s particular configuration files that contain settings for importing, processing, and exporting documents that may be uploaded to the Supported Product.ġ.6. “Problem” means any verifiable and reproducible failure of the Supported Product to materially conform to the specifications included in the Agreement for the Supported Product and/or in the documentation provided for the Supported Product.ġ.5.
“End of Sale Products” means those Supported Products that are no longer available for sale to new customers and that may be subject to limited Services.ġ.4.
#Abbyy software software
“Core Technology” includes portions of Supported Product that provide the functionality of: recognition for letters, numbers, background, symbols and others document analysis for text blocks, picture blocks, table blocks, headers, footers and others barcode recognition table structure such as сells, separators and others line items extrapolation names entity recognition user-side software training.ġ.3.
#Abbyy software license
“Agreement for the Supported Product” means the agreement that provides the terms and conditions for license and use of the Supported Product.ġ.2. No other terms and conditions shall apply to the Services unless executed in writing between ABBYY and Customer. These Terms are the sole terms and conditions for the Services. These ABBYY Support and Maintenance Terms ( “Terms”) set forth the terms and conditions according to which ABBYY will provide software support and maintenance services ( “Services”) to the end user of the Supported Product ( “Customer”).
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